Privacy
policy.
How UNCHAOS handles personal information when you browse the site, join the list, create an account, or purchase from us.
UNCHAOS respects the privacy of our community. This policy explains what personal information we collect, why we use it, and the choices available to you. It applies to this website, our online storefront, customer accounts, pre-order registry, and direct customer support.
Information we collect
Depending on how you interact with UNCHAOS, we may collect:
- Identity and contact details, such as your name, email address, phone number, billing address, and delivery address.
- Order and account details, including products, sizes, purchases, returns, pre-orders, account settings, and customer-service history.
- Payment and transaction information. Complete card information is handled by Shopify and the payment provider, not stored directly by UNCHAOS.
- Marketing preferences and information you submit when joining our waiting list, newsletter, promotions, surveys, or events.
- Technical and usage data, such as IP address, device and browser type, cookie identifiers, pages viewed, referring pages, and interactions with the site.
- Information you send us, including messages, reviews, photographs, competition entries, or other content.
We collect information directly from you, automatically from your browser or device, and from service providers involved in operating the store and fulfilling your request.
How we use information
We use personal information where reasonably necessary to:
- process payments, orders, pre-orders, deliveries, returns, refunds, and customer accounts;
- communicate about order status, production or shipping delays, customer-care requests, and important service messages;
- operate, secure, troubleshoot, personalise, and improve the website and shopping experience;
- detect and prevent fraud, misuse, security incidents, and unlawful activity;
- maintain records and comply with tax, accounting, consumer, privacy, and other legal obligations; and
- send product drops, editorial updates, offers, and event news when you have opted in or when otherwise permitted by law.
We rely on the steps necessary to provide your order or requested service, our legitimate business interests, compliance with law, and consent where consent is required. You may withdraw consent for future processing, but this does not affect processing already completed or processing required for another lawful reason.
When we share information
We do not sell your personal information for money. We may disclose only the information reasonably needed to the following recipients:
- Shopify, which powers our storefront, checkout, accounts, and commerce services;
- payment processors, banks, fraud-prevention providers, and financial service partners;
- warehouses, printers, manufacturers, delivery carriers, and fulfilment partners;
- website hosting, email, customer support, analytics, advertising, and other technology providers we choose to use;
- professional advisers, insurers, regulators, courts, law enforcement, or other parties where required to comply with law or protect rights and safety; and
- a buyer, investor, or successor if all or part of the UNCHAOS business is reorganised, financed, sold, or transferred.
Shopify may process customer information under its own terms and privacy practices. Read the Shopify Consumer Privacy Policy.
Cookies, analytics & marketing
The site and our service providers may use cookies, pixels, local storage, and similar technologies to keep the store functional, remember preferences, secure checkout, measure performance, and understand how the site is used. Where required, optional analytics or advertising technologies are used only after the relevant choice or consent.
You can use any cookie controls displayed on the site and your browser settings. Blocking necessary cookies can prevent account, cart, or checkout features from working correctly. Marketing emails can be stopped at any time through the unsubscribe link in the message. Service and order messages may still be sent.
Retention & security
We keep personal information only for as long as reasonably needed for the purposes described here, including providing services, maintaining transaction and consent records, resolving disputes, preventing fraud, and meeting legal, tax, or accounting duties. Retention periods vary with the type of information and applicable obligations. Information may be deleted, anonymised, or securely archived when no longer needed.
We use reasonable administrative, technical, and organisational safeguards. No online service or transmission is completely secure, so we cannot guarantee absolute security. Protect your account credentials and contact us promptly if you suspect unauthorised use.
Your choices & privacy rights
Subject to applicable law, you may ask to access or correct personal information about you, withdraw consent, object to or restrict certain uses, request deletion, or ask for information about how it has been handled. Some information must be retained to complete an order, comply with law, prevent fraud, or establish legal claims.
To make a request, use the customer-care channel in the site footer or the contact details in your order confirmation. We may need to verify your identity before responding. You may also manage certain account details through your customer account and unsubscribe from promotional email directly from the message.
International processing & younger users
UNCHAOS operates from Malaysia and uses providers that may process information in other countries. Those countries may have different privacy laws. Where required, we and our providers use appropriate measures for international transfers.
Our store is not directed to children, and we do not knowingly collect personal information from children without the involvement of a parent or guardian where required. If you believe a child has submitted information improperly, contact us so it can be reviewed.
Policy updates & contact
We may update this policy as our products, services, providers, or legal obligations change. The updated date above identifies the current version. Material changes may also be communicated through the site or directly where appropriate.
For questions, complaints, or privacy requests, contact UNCHAOS through the customer-care channel linked in our site footer or the contact details in your order confirmation. You may also read our Terms & Conditions.