[ CUSTOMER CARE / 01 ]UNCHAOS / WORLDWIDE

Shipping
policy.

Estimated dispatch and delivery information for Malaysia, Southeast Asia, and international orders.

[ DELIVERY WINDOWS ]

Working days exclude weekends and public holidays.

Estimated delivery

[ MY ]

Malaysia

Domestic orders within Malaysia.

5–10 working days
[ SEA ]

Southeast Asia

Orders shipping to Southeast Asian destinations.

5–15 working days
[ INTL ]

International

Orders shipping outside Malaysia and Southeast Asia.

5–25 working days
[ PRE-ORDERS ]

Pre-order shipping dates

These delivery windows apply unless a specific pre-order shipping date is provided on the product page or order confirmation.

[ DUTIES & TAXES ]

Import charges

Customers are responsible for import duties, taxes, and related charges. Regulations vary between countries, and UNCHAOS cannot control or predict their amount.

[ REFUSED SHIPMENTS ]

Returned by the courier

If you refuse a shipment from UNCHAOS, you remain responsible for the original shipping charge and any return courier costs.

[ CUSTOMS ]

International delays

International shipments may take longer to arrive because of customs processing in the destination country.

Shipping policy | UNCHAOS